SOPs property management — Save Hours, Stay Consistent
Chaos costs money. SOPs property management turn chaos into routine. You get fewer mistakes and faster decisions. First, pick the core processes. Next, write short steps. Then, train the team and measure weekly. As a result, properties run smoothly and cash-flow improves.
SOPs property management — the four core flows
SOPs property management — arrears
Trigger: payment missed on Day 1.
Timeline: Day 1 friendly reminder → Day 4 firmer note → Day 7 plan offer → Day 14 escalation.
Artifacts: email scripts, call notes, repayment plan template, ledger screenshot.
Outcome: a dated promise or a documented breach. Therefore, you act fast and stay fair.
SOPs property management — maintenance triage
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Intake: one form or inbox for all jobs.
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Priority: Urgent <24h, Standard 7 days, Planned 30 days.
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Authority: approve under £X; above that, get two quotes.
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Closure: photos, invoice, notes. Consequently, evidence is complete for disputes and warranties.
SOPs property management — inspections
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Cadence: quarterly for single lets; more often for HMOs.
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Checklist: damp/ventilation, seals, alarms, meters, communal areas.
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Output: photo log + actions. Next, create tickets for issues.
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Benefit: small faults are caught early. Therefore, big bills shrink
SOPs property management — renewals & compliance
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Diary: Gas, EICR, EPC, licensing, tenancy ends.
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Runway: start 60–90 days before expiry.
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Pack: ownership docs, insurance, certificates, licence evidence.
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Result: no last-minute panic. In addition, lenders and inspectors see order.
SOPs property management — write them so people use them Short beats perfect. Therefore, write each SOP on one page:
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Purpose (1–2 lines)
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Trigger (clear rule)
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Steps (5–9 bullets)
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Templates/links
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Owner (role) and SLA (time)
Check out SOPs property management in Dartford →
SOPs property management — train and measure
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Kick-off: 30-minute run-through with examples.
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Live: use real cases today.
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Weekly: review KPIs—collections %, aged arrears, open/closed jobs, renewals.
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Improve: change one step at a time. Consequently, adoption sticks.
SOPs property management — tools that help (but don’t bloat)
You can run this with Drive/SharePoint, spreadsheets, and email templates. Add e-signature for ASTs and calendar reminders for inspections. Later, add a shared inbox. However, keep the stack lean until volume demands more.
SOPs property management — local notes for Kent & South London
A lean property management tech stack is cheap, transparent, and fast to train. It avoids lock-in and keeps data migration painless if you later adopt heavier software
Dartford & Gravesend — local notes
In Dartford and Gravesend, older leasehold blocks often need tighter evidence for service-charge works. Therefore, keep photo logs and invoices in the Works folder. Meanwhile, add licence/inspection reminders for nearby HMOs and note council contact details in your renewals diary. As a result, renewals and lender checks run faster.
SOPs property management — quick start today
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Copy our folder template.
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Paste arrears and maintenance scripts.
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Build the renewals diary.
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Schedule your first weekly review. Finally, add KPIs to the monthly owner report.
FAQS
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No. They cover 80% of cases. Then you focus on the exceptions.
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Yes—if steps are short, tools are simple, and managers review weekly.
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Absolutely. Drive/SharePoint and spreadsheets are enough.
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Often within 2–4 weeks. Arrears settle first; maintenance backlog falls.
- Yes. The Master Pack includes scripts, trackers and checklists.
