Operating Standards Property Management — Preserve Asset Value
When portfolios wobble, it’s rarely the market alone—it’s missing operating standards property management should enforce every week. For landlords in Kent & South London, setting inspection cadences, maintenance SLAs and clean evidence files keeps assets financeable, tenants happier, and cash-flow predictable.
Why Operating Standards Property Management Uses Matter
Operating standards property management gives you three wins: fewer surprises, faster decisions, and better documentation. Lenders and buyers don’t just want rent numbers—they want to see repeatable processes behind them
Operating Standards Property Management — The Core Pack
Inspection cadence: typically quarterly, risk-based for HMOs/blocks.
Maintenance SLAs: urgent <24h, standard 7 days, planned 30 days.
Evidence file: photos, invoices, safety certificates, licence docs, logs.
Owner reporting: monthly statement + KPIs (collections %, aged arrears, open/closed jobs, renewals).
Renewals diary: Gas/EICR/EPC, licences, tenancy breaks/ends.
Inspections that Prevent Expensive Repairs
Inspections are your cheapest insurance. With operating standards property management committed to a calendar, you spot leaks, ventilation issues and safety concerns early
Operating Standards Property Management — What to Check
Damp/ventilation, seals, gutters and downpipes
Kitchens/bathrooms: silicone, traps, shut-offs
Alarms and emergency lighting (where applicable)
HMO communal areas & notices; fire doors
Photo log every visit; store in the evidence file
Property Management — SLA Flow
Urgent (<24h): make safe, then permanent fix.
Standard (7 days): schedule and close with photos/invoice.
Planned (30 days): batch small jobs, minimise callouts.
Add thresholds: operator can approve up to £X; above that needs quotes.
Evidence Files that Impress Lenders (and Save Disputes)
A clean operating standards property management evidence file supports refinancing and protects you in disputes.
Property Management — What Goes in the File
Certificates (Gas, EICR, EPC), licences & renewals
Inspections (checklists + photos), works invoices, warranties
Tenant communications on repairs/arrears, move-in/out records
Head-lease standards schedules and hand-back condition (if applicable)
Reporting that Drives Decisions
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Operating Standards Property Management — KPIs to Track
Collections % & aged arrears (7/30/60/90+)
Open/closed maintenance and SLA compliance
Upcoming renewals (licences, safety, tenancies)
Void risk (notice served, days to relet, marketing status
Kent & South London — Local Focus
Use a borough-aware renewals diary and, where relevant, licensing notes. In Bromley, Croydon, Greenwich, Maidstone, Medway, Canterbury and Sevenoaks, we apply the same operating standards property management pack but tune inspections for property type and risk.
FAQS
For most single lets, quarterly works; HMOs/blocks may need more frequent checks depending on risk.
What’s a good SLA target?
Adopt urgent <24h, standard 7 days, planned 30 days—and measure month by month.
Do I need software to run this?
No. Our spreadsheets and checklists inside the Master Pack run on Drive/SharePoint.
How do standards affect refinancing?
Clean evidence files + steady KPIs make lenders more comfortable with your income quality.
Can you run this for my units?
Yes—our Portfolio Management service uses this exact standards pack.
